Delivery

DELIVERY IN RUSSIA

Generalvi.ru deliver  parcels all over Russia via CDEK. All orders are processed within 24 hours. Delivery time depends on your shipment address. We are not responsible for a delay in shipment caused by weather conditions, customs conditions or any other issues beyond the control of the brand. All parcels are accompanied with an official invoice with exact value of each item.

Once orders are sent the cancellation or a change of delivery address will no longer be possible. Once you received the parcel, you can ask for the return or exchange within 14 days.

DELIVERY WORLD

We provide worldwide shipping via DHL. The cost of the shipment can vary depending on the shipment address and sale or season. All orders are processed within 24 hours. Delivery time depends on your shipment address. We are not responsible for a delay in shipment caused by weather conditions, customs conditions or any other issues beyond the control of the brand. All parcels are accompanied with an official invoice with exact value of each item.

Once orders are sent the cancellation or a change of delivery address will no longer be possible. Once you received the parcel, you can ask for the return or exchange within 14 days.

Order

Products on sale on the website are destined to the Final Customer. By “Final Customer” we intend person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at generalvi.ru.

For wholesale orders and commercial offers please contact us via email.

Once your order is processed, within 24 hours you will receive an email notification and payment offer.

Pre-order

If generalvi.ru provides a pre-order option for any item, that means that we can create for you a chosen product in necessary size. Size range is available at the page of the product.

Please appreciate the necessary production time of 7 to 10 working days and 70% pre-payment. Once your pre-ordered item is ready we will notify you and arrange the delivery.

Delivery time

Depending on your address and delivery service, the delivery time can vary.

Delivery in Moscow takes 1-2 working days.

Return and exchange

For any reason, customers can return the order, entirely or partially within 14 days from the receipt of the merchandise.
In order to start the exchange or refund process the customers can contact us via email with “return” in the theme line.
The item must be clean, unharmed, unwashed and without any other damages. If the item does not meet these requirements, a refund will not be issued.

Returns must be made by the same service that delivered the goods.

Payment

For now the only payment method is online transaction. Sorry for the inconvenience.