DELIVERY RUSSIA, Kazakhstan and CIS
We deliver parcels all over Russia and CIS region via CDEK. All orders are processed within 24 hours. Delivery time depends on your shipment address. We are not responsible for a delay in shipment caused by weather conditions, customs conditions or any other issues beyond the control of the brand. All parcels are accompanied with an official invoice with exact value of each item.
Once orders are sent the cancellation or a change of delivery address will no longer be possible. Once you received the parcel, you can ask for the return or exchange within 7 days.
Products on sale on the website are destined to the Final Customer. By “Final Customer” we intend person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at generalvi.ru.
For wholesale orders and commercial offers please contact us via email.
Once your order is processed, within 24 hours you will receive an email notification and payment offer.
If generalvi.ru provides a pre-order option for any item, that means that we can create for you a chosen product in necessary size. Size range is available at the page of the product.
Please appreciate the necessary production time of 7 to 10 working days and 70% pre-payment. Once your pre-ordered item is ready we will notify you and arrange the delivery.
Depending on your address and delivery service, the delivery time can vary. For more information you can contact us via email or instagram DMs.
Return and exchange
For any reason, customers can return the order, entirely or partially within 7 days from the receipt of the merchandise.
In order to start the exchange or refund process the customers can contact us via email with “return” in the theme line.
The item must be clean, unharmed, unwashed and without any other damages. If the item does not meet these requirements, a refund will not be issued.
Returns must be made by the same service that delivered the goods.
We provide deverse payment methods that depend on your country of origin, payment instrument and preferences. Once you place on order you will be able to choose a payment method on checkout. Or you will receive payment info and options via email with order confirmation.